What is the Regulated Rate Option (RRO) for electricity, and how is it determined?

As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who haven't chosen a competitive retailer. The RoLR will offer a fixed rate set every two years, with adjustments capped at a maximum of 10% per term. Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans: Rate determination: The RoLR fixed rate is a regulated fixed rate that is set every two years and approved by the Alberta Utilities Commission (AUC). The RoLR can only go up or down by a maximum of 10% every two years. Whereas, competitive fixed rate plans are determined by individual retailers based on market conditions and business strategies, offering various term lengths and rates. Flexibility and choice: The RoLR fixed rate is automatically applied to customers without a competitive contract and doesn’t have any customization options. With a competitive fixed rate plan, you can select different term lengths, rates and additional features like green energy options as well as benefit from incentives and promotions. Pricing stability: While both rates provide price stability, competitive fixed rate plans allow you to select a term length that fits your preferences. Additional fees: The RoLR fixed rate includes a 0.1¢ per kWh surcharge for consumer awareness, which goes directly to the Utilities Consumer Advocate (UCA).

Regulated electricity

Q: Where does ŷ����ɫ Energy Regulated Services provide electricity services?

ŷ����ɫ Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you!

Q: I was notified that I must select a retailer, or my business account will be transferred to ŷ����ɫ Energy Business (DE Business). Why is this happening?

ŷ����ɫ Energy Regulated Services provides electricity service to customers eligible for the RRO, which requires an annual usage of less than 250,000 kWh. If your business's annual usage exceeds this amount, you are required to either select a competitive retailer or you will receive service from the Default Supplier. Based on the location of your business, the Default Supplier is DE Business.

Where does ŷ��ɫ Energy Regulated Services provide electricity services?

ŷ��ɫ Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta . We'd love to serve you!

What is the difference between the Rate of Last Resort fixed rate and a competitive fixed rate plan?

As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who haven't chosen a competitive retailer. The RoLR will offer a fixed rate set every two years, with adjustments capped at a maximum of 10% per term.

Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans:

Rate determination: The RoLR fixed rate is a regulated fixed rate that is set every two years and approved by the Alberta Utilities Commission (AUC). The RoLR can only go up or down by a maximum of 10% every two years. Whereas, competitive fixed rate plans are determined by individual retailers based on market conditions and business strategies, offering various term lengths and rates.
Flexibility and choice: The RoLR fixed rate is automatically applied to customers without a competitive contract and doesn’t have any customization options. With a competitive fixed rate plan, you can select different term lengths, rates and additional features like green energy options as well as benefit from incentives and promotions.
Pricing stability: While both rates provide price stability, competitive fixed rate plans allow you to select a term length that fits your preferences.
Additional fees: The RoLR fixed rate includes a 0.1¢ per kWh surcharge for consumer awareness, which goes directly to the Utilities Consumer Advocate (UCA).

Who is eligible for the Regulated Rate Option (RRO)?

Customers who consume less than 250,000 kWh annually are eligible for the RRO. For example, an average household uses approximately 7,600 kWh per year. So, if you haven't chosen a competitive electricity retailer and consume less than 250,000 kWh per year, then you are automatically an RRO customer.

I was notified that I must select a retailer, or my business account will be transferred to ŷ��ɫ Energy Business (DE Business). Why is this happening?

ŷ��ɫ Energy Regulated Services provides electricity service to customers eligible for the RRO, which requires an annual usage of less than 250,000 kWh. If your business's annual usage exceeds this amount, you are required to either select a competitive retailer or you will receive service from the Default Supplier. Based on the location of your business, the Default Supplier is DE Business.

Can I temporarily stop my regulated electricity service, even in the winter?

You can ask us to shut off your electricity service temporarily. However, some charges will still be applied if the property remains connected to the distribution system. Please be aware reconnection costs may be applied when you wish to restore electricity service.

To disconnect electricity services during the winter moratorium, October 15 to April 15, you must complete and sign a .

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