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Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.Ìý
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Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
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Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.Ìý
Ìý
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Ìý
Set up Auto Pay to avoid missing a payment and late fees.
Ìý
Market-based monthly energy rates
Wondering what these changes to regulated electricity rates will be and how it could affect you?
Å·ÃÀÇéÉ« Energy & Å·ÃÀÇéÉ« Energy Regulated Services are each giving away 5 prizes of a $500ÌýPrepaid Visa Card and a $500 bill credit.†Sign in to your Online Account and sign up for Auto Pay byÌýJanuary 31, 2025 to be entered to win.
If your energy bill is higher than usual, and you're NOT on Average Billing, it is likely due to one or more of these reasons:Ìý
1. Your billing period has changed.
If your bill is higher than usual, check the billing period dates for that cycle. We do our best to provide you with a consistent billing period of about 1-month. But, sometimes, there are delays in receiving consumption information from the distribution company. These delays can result in a longer billing period.Ìý
More days in the billing period will show more consumption, increasing your energy, administration, distribution and government charges. Also, if this is a final bill or if there is a missing invoice, the billing period may be longer than usual.
2.ÌýExtreme hot or cold weather
Exceptionally cold or hot periods during the year lead to more energy usage. A typical residential customer during January consumes 20 GJ per month. However, extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage than that estimate.
We turn up our furnaces or air conditioning units to stay comfortable! Cold temperatures will have an impact on both electricity and natural gas bills. However, hot temperatures are likely only to impact electricity bills as the furnace doesn't run during these times.
3. Distribution charge increases
When you use more energy, not only will your energy charges increase, but your distributor charges will also increase. This increase is because transmission and distribution charges have a variable component. Therefore, the more energy you use, the higher they will be. For natural gas bills, higher usage will also result in a higher Federal Carbon Tax because the government charges it per GJ.
4.ÌýIncreased energy consumption
With colder weather, energy use generally increases. Your furnace must burn more natural gas to keep your home at the same temperature as on mild days. Electricity operates the furnace's fan, while electric heat and space heaters will also increase your electricity usage. Shorter days in the winter will also result in using the electric lights longer.
5.ÌýOther changes that can increase energy consumption
Other changes in your home environment, like turning up the thermostat, running the AC more regularly, and adding or changing appliances (i.e. hot tub, electric fireplace, air conditioner), can increase consumption. In addition, having house guests or not keeping up with furnace maintenance and filter changes can result in higher energy bills.Ìý
You can view ourÌýenergy-saving tips here.
6.ÌýAn increase in the price of natural gas or electricity
Even if your usage remains the same, regulated natural gas and electricity prices fluctuate monthly. Fluctuations can happen due to weather, increases or decreases in use, world events and supply and demand factors.
If the commodity price increases while your usage remains constant, it will result in a higher bill. Remember that our rates are reviewed and approved by theÌýÌýto ensure they are fair and set using our approved method.
You can easily transfer your services through your  . Once you log in, you can either click the "Move or transfer" button below your account overview. Or, you can click the menu and select "Move or transfer service" under "Manage services" and follow the steps.Ìý
Or, you can call us at  1-866-420-3174Ìýat least one week before you move and we can transfer your account to your new address. Then, there's one less thing to worry about!
Unlike the RRO which is a monthly fluctuating rate that adjusts based on the market, the Rate of Last Resort will be set every two years to avoid sudden spikes in pricing for customers.ÌýThe Rate of Last Resort will be a fixed rate from January 1, 2025, until December 31, 2026, and can only go up or down by a maximum of 10% every two years.
Å·ÃÀÇéÉ« Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta . We'd love to serve you!
As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who haven't chosen a competitive retailer. The RoLR will offer a fixed rate set every two years, with adjustments capped at a maximum of 10% per term.
Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans:
Å·ÃÀÇéÉ« Energy Regulated Services provides regulated natural gas and electricity services to communities across Alberta without any contracts. We're here to provide reliable service to your home or business whenever you need us.
*Based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, Encor, and Å·ÃÀÇéÉ« Energy as of November 26, 2024.
**Based on the natural gas forward curves as of November 26, 2024.
***2024 savingsÌýare based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, Encor, and Å·ÃÀÇéÉ« Energy available in January 2024. Past savings are calculated comparing those available rates against Å·ÃÀÇéÉ« Energy Regulated Services’ natural gas rate and average monthly household gas usage.Ìý
†Contest entry period is from December 5, 2024 to January 31, 2025. No purchase necessary. A purchase will not improve one's chances of winning. To enter the Contest, you must be at least 18 years of age, a legal Canadian resident (who currently resides in the province of Alberta), and a current customer of Å·ÃÀÇéÉ« Energy or Å·ÃÀÇéÉ« Energy Regulated Services.ÌýThe five (5) Winners will each receive a $500.00 Prepaid Visa Gift Card and a $500.00 cash credit applied as bill credit only for the supply portion, including taxes and fees, of his or her residential meter rate electricity and gas account. All provincial, local, and municipal laws and regulations apply. Void where prohibited. Prize amount cannot be exchanged for cash.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visitÌýÌýor callÌý310-4822Ìý(toll free in Alberta). ©2024 Å·ÃÀÇéÉ« Energy. All rights reserved.
Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays
