Paying your bill

Q: Do you offer different payment options?

ŷ����ɫ Energy offers a variety of bill payment options such as Auto Pay and Average Billing. You can also make payments via our 24-hour automated phone system. Please call the Customer Care line at 1-866-374-6299 . The Government of Alberta also provides assistance programs which are listed here.

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Paying your bill

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Where do I send my payment after I switch to ŷ��ɫ Energy?

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If you'd like to mail in your payment, please send it to:

PO Box 1515, Calgary AB, T2P 4K2

Do you offer different payment options?

ŷ��ɫ Energy offers a��variety of bill payment options��such as Auto Pay and Average Billing.

You can also make payments via our 24-hour automated phone system. Please call the Customer Care line at��1-866-374-6299 .

The Government of Alberta also provides assistance programs which are��listed here.��

How do I cancel/change bank draft payments? 

You may cancel or change your ACH payment provided that we receive at least 10 days written notice prior to the next scheduled debit. You may obtain a sample cancellation form, or more information about cancelling your bank draft agreement at your financial institution. We'll do the rest. 

How long does it take for payments to post to my account? 

The time it takes for payments to be posted to your account depends on your payment method. For example, payments made at the bank, either online or in person, may take up to five business days to be applied to the account. However, payments made through a live agent, online automatic payments, or through our phone system can take up to one or two business days.

If your payment has not gone through in these timeframes or you have questions about your payment, please contact us at  1-866-374-6299 .

Can my bill credits be refunded? 

Bill credits will be automatically refunded via mailed check after 30 days on final bills. Credits on active accounts will be applied to the next bill.

Can I get a payment extension for my final bill? 

It is not possible to create a payment extension online for a final bill. If you need assistance, please contact us at  1-866-374-6299  for more information.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.��

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

To be the person named on the utility account
Your service address
Your billing address (if different)
Your contact details including email address
To be over the age of 18

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