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欧美情色 Energy customer support:

1-866-374-6299

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1-866-420-3174

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Understanding your 欧美情色 Energy bill

Have questions about your natural gas or electricity bill? Want to know how energy costs are calculated?

Learn more

What's on my energy bill?

Knowing how to read your energy bill can help you better manage your usage and control your costs. Here's a simple breakdown of each section to give you a clearer view.

Click a section below to go directly to the area you want to learn about:

  1. Account information & summary
  2. Bill charges breakdown
  3. Current & past energy usage
  4. Important notifications
  5. Retailer charges
  6. Distributor & government charges
  7. Average billing
  8. Micro-generation credit
  9. Auto Pay
  10. Multiple sites

Account information & summary

At the top of the first page of your bill, you will find key information about your account, such as your account details, energy usage for that billing period, and payment amount.

You'll notice there's a new Referral Code at the top of your bill. Share this unique referral code with your friends so you can both get a $50 credit* on your energy bills when they sign up with 欧美情色 Energy! Learn more about our听Refer a Friend program.

You can avoid extra charges by paying your bill before the date in the "When should I pay?" section.听If for some reason, we need to resend a bill due to rate adjustments or credits that were missed out, 鈥淐ORRECTED / ADJUSTED INVOICE鈥 will appear above your Account Number on this new bill.

Your Account Summary, which has the high-level breakdown of your payment, can be found on the second page of your bill. If you have a balance owing or credit from your previous bill, it will be shown in the 鈥淏alance Forward鈥 line item in your Account Summary.

Top section of bill

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Bill charges breakdown

We're all about keeping things transparent and simple! In this new section, you'll find an easy-to-understand percentage breakdown of your bill charges. Check out the sections below to dive into the details of these rates and charges.

Current & past energy usage

Curious if your energy use has changed since last year? Now you can easily compare your energy consumption over the last three billing cycles with the same period last year.

This comparison can be a handy way to spot trends in your energy use and see if any changes you鈥檝e made鈥攍ike adjusting your thermostat, installing solar, upgrading appliances, or being mindful of usage during peak hours鈥攁re making a difference. Keeping track of your usage can also help you make informed choices to save energy and manage costs.

Top section of bill
Bill portion - Important notifications

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Important notifications

In this section, you will find important updates or changes that could affect your service or account.

Retailer charges

This section of your bill shows charges and fees that are associated with your account.听

You will see the cost of energy consumed during the billing period based on actual or estimated meter readings. There will also be an Administration Fee that reflects the costs of providing billing and customer service. The Administration Fee varies depending on which service you have with us:

  • 欧美情色 Energy 鈥 A fixed monthly fee.
  • 欧美情色 Energy Regulated Services 鈥 A variable fee based on the number of days in the current billing period.听
  • Default Supply 鈥 A variable fee based on consumption.听
Retailer charges section of bill
Bill portion - Gas distribution charges

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Bill portion - Electricity distribution charges

Distributor & government charges

In this section of your bill, you will find transmission and distribution charges on your electricity bill and delivery charges on your natural gas bill. These charges are associated with the cost of delivering energy to your home as well as the operation and maintenance of energy infrastructure. No matter who you choose to buy your energy from, these fees won't change.听

If you notice a Rate Rider fee on your bill, it is a charge that was approved by the Alberta Utilities Commission (AUC), enabling distribution companies and regulated retailers to recover actual operational costs that are not included in their monthly approved rates.

These are the government fees on your bill:

  1. Local Access Fee (LAF) on your electricity bill and Municipal Franchise Fee on your natural gas bill - This is a surcharge levied by your municipality through your Distributor. It is not approved by the Alberta Utilities Commission. Contact your Distributor, as shown on your energy bill, to find out how this charge is determined.
  2. Federal Carbon Tax on your natural gas bill - Government of Canada introduced the federal price on greenhouse gas (GHG) emissions beginning in January 2019, to provinces or territories that have not implemented a carbon pricing regime. It took effect in Alberta on January 1, 2020 and was designed to increase every April 1, thereafter until 2030. On April 1, 2024, the Federal Carbon Tax rate increased from $3.327/GJ to $4.095/GJ. How much you pay is determined by how much natural gas you use.

Average billing

With regular billing, your energy bill goes up during high-usage months and down in low-usage months. Instead,听Average Billing听鈥痑llows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable.鈥.

If you have signed up for Average Billing, your Account Summary on Page 2 of your bill will show听your actual charges for that month based on your energy usage and your Average Billing Amount, which is due that month.

Average billing timeline on bill
display of mirco generation credit part of the bill

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Micro-generation credit

Did you know that Albertans can generate their own electricity from renewable or alternative energy sources for their property? A micro-generation customer owns a device that converts energy from one form into electrical energy. This could be any renewable energy, most often being solar in Alberta.听Learn more about micro-generation.听 听 听 听 听 听 听 听 听

If you are a micro-generator, you will have an additional line item on your energy bill in the Retailer Charges section called Microgen Credit. This line shows your credit for the energy you returned to the power grid during that billing period. The rate you receive for excess energy sent back onto the grid depends on whether you are a small or large micro-generator:

  • If you are a small micro-generator (under 150 kW), you will be credited at your retail energy rate.
  • If you are a large micro-generator (150 kW鈥痶o 5,000 kW), you will be credited at the average hourly Alberta Pool Price when your electricity returns to the grid.听

Auto Pay

When you sign up for Auto Pay, your energy bill amount will be automatically deducted from your credit card or bank account each month with this free service. You'll also save on postage and cheque-writing costs, and your payments will always be on time, even when you're away from home.听Learn more about Auto Pay.

If you have signed up for Auto Pay, the 鈥淲hen should I pay?鈥 section on the first page of your bill will show when the payment will be deducted from your credit card or bank account.听

display of auto pay, auto pay is set up for credit card
display of auto pay, auto pay is set up for bank withdrawal
Location summary for multiple sites on bill

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Multiple sites

If you have multiple sites with 欧美情色 Energy, the third page of your bill will have a 鈥淟ocation Summary鈥 section where you can view a high-level breakdown of the charges for each site.

This illustration is for demonstration purposes only and can vary depending on the service you have with us.

Own multiple properties? Visit your听听to add more sites to your account or an existing rate plan.

*Refer a Friend is an optional incentive program. 欧美情色 Energy's current customers will receive a $50 bill credit for each person who becomes a 欧美情色 Energy customer using their unique referral code and remains a customer for 60 days. Referred new customers will receive their $50 bill credit after being a customer for 60 days when they sign up using a friends' referral code. Bill credits are non-transferable, non-exchangeable, and have no cash value. If any portion remains after cancellation, it forfeits.听See our听Terms and Conditions听for full details.

Haven't found the answers you're looking for?

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Have a question about a plan or need help placing an order?

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Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18